Terms and Conditions
Company Information
INDYBEAUTY, online sales, d.o.o.
Slomškova ulica 4
2250 Ptuj
Slovenia
Registration number: 9318666000
VAT ID number: SI60131314
Registration authority: AJPES
Date of entry into the register: 09.02.2023
VAT registered: Yes
Phone: +386 70 424 159
Email: info@indybeauty.si
About the Company
INDYBEAUTY d.o.o. is engaged in the online sale of goods and products, primarily cosmetics.
The general terms and conditions of the online store have been prepared in accordance with the following legislation:
- Consumer Protection Act (ZVPot-1)
- Personal Data Protection Act (ZVOP-2)
- Electronic Commerce Market Act (ZEPT)
- Electronic Communications Act (ZEKom-1)
GENERAL PART
1. General Terms and Conditions
1.1
These General Terms and Conditions (hereinafter: General Terms) of INDYBEAUTY d.o.o. (hereinafter: the Company) form an integral part of all contracts concluded between the Company and purchasers of products (hereinafter also: customers) doing business with the Company.
1.2
These General Terms also apply to all offers, pro forma invoices, preliminary agreements, legal declarations, and other services arising from the business relationship between the Company and the customer.
1.3 Definitions
Customer
A natural or legal person in a business relationship with the Company, regardless of their legal or organisational form.
Consumer
Any customer who is a natural person purchasing or using goods or services for personal purposes outside their professional or commercial activity.
Offer
Any quotation, pro forma invoice, or other proposal for concluding a contract issued by the Company.
Contract
A written agreement concluded between the Company and the customer. An accepted offer or confirmed pro forma invoice shall also be deemed a concluded contract. These General Terms form an integral part of every contract.
Subject of the Contract
Goods, including all products available in the Company’s sales catalogue.
Website and Online Store
The INDY BEAUTY website: https://indybeauty.si
User
Any person visiting or using the Company’s website or online store, regardless of registration.
1.4
For all notifications regarding delivery, conclusion, withdrawal, amendments to the contract, or any other communication, the dispatch principle shall apply. This means the customer is considered notified on the date the Company sends the communication through the chosen communication channel.
1.5
The Company communicates with customers via email, regular mail, telephone, or other mutually agreed means.
1.6
Business hours: Monday to Friday, 8:00 AM – 4:00 PM
2. Application of the General Terms
2.1
These General Terms take precedence and fully replace any missing, conflicting, or different provisions agreed between the Company and the customer.
2.2
These General Terms override any general terms or other documents of the customer unless the Company explicitly agrees otherwise in writing.
2.3
These General Terms form an integral part of all contracts concluded between the Company and the customer. By signing the contract or otherwise entering into a contractual relationship, the customer confirms full acceptance and understanding of these General Terms.
2.4
These General Terms are available at:
https://indybeauty.si/pogoji-poslovanja/
2.5
Submitting a valid order in the Company’s online store is considered equivalent to signing a contract.
2.6
These General Terms are binding on consumers only if they were informed of their existence before concluding the contract, accepting an offer, or placing an order.
3. Amendments to the General Terms
3.1
Any amendments become binding on the customer from the day they are notified.
3.2
The customer is deemed notified once the amended terms are published on the Company website and when confirming an order submission.
3.3
If the customer disagrees with amended terms, they must notify the Company in writing within 2 days of receiving notice. Otherwise, acceptance is presumed.
3.4
If the customer rejects the amended terms, the Company reserves the right to withdraw from the contract.
3.5
If these General Terms conflict with other Company terms, the provision more specific to the case shall apply.
3.6
The Company and customer may exclude specific provisions of these General Terms if such provisions conflict with the contract or its purpose.
4. General Provisions
4.1
The customer must inform the Company of all information relevant to establishing or maintaining the business relationship, including changes of address, company structure, insolvency, etc.
4.2
The Company collects certain personal data. Types of data, purposes of processing, and legal bases are governed by the Privacy Policy, available at:
https://indybeauty.si/politika-zasebnosti/
4.3
The Company is bound by all statements regarding product characteristics contained in a specific offer or contract.
4.4
The Company reserves the right to amend product specifications or information without prior notice unless explicitly stated in the contract.
5. Prices
5.1
Prices displayed on the website may change without prior notice.
5.2
Prices become binding once the customer receives an order confirmation email.
If pricing information was incorrect or changed during processing, the customer may withdraw from the contract.
5.3
All prices in the online store are final prices and include VAT where applicable.
Shipping costs are excluded unless otherwise stated:
- Standard delivery: EUR 3.99
- Free delivery on orders over EUR 50.00
6. Payment Methods
The Company accepts:
- Cash on delivery
- PayPal
- Visa / MasterCard
- Cash upon personal collection at the Company’s registered office
Payment security is handled by payment providers. The Company uses appropriate technical and organisational measures to ensure security and confidentiality.
7. Invoices
After successful order confirmation, the customer receives:
- Order confirmation
- Invoice in PDF format via email
The customer is responsible for checking all order data before confirming the purchase.
8. Ownership Rights
Unless otherwise agreed, the Company retains ownership, copyright, and related rights to all documentation related to the contract.
9. Confidentiality
Contracts and all information provided by the Company (manuals, price lists, business data, etc.) are considered confidential.
The customer must protect such confidential information during the relationship and for 5 years after termination.
10. Limitation of Liability
The Company reserves the right to:
- correct product data, delivery times, or prices
- treat product photos as symbolic
- temporarily disable the website for maintenance
- cancel orders in case of technical issues
- withdraw from orders if products are unavailable, payment risk exists, or pricing errors occurred
- withdraw in case of material error under Article 46 of the Obligations Code
11. Complaints and Dispute Resolution
Only the law of the Republic of Slovenia applies.
The parties shall first attempt to resolve disputes amicably.
The Company does not recognise any specific out-of-court dispute resolution provider.
EU Online Dispute Resolution Platform:
https://webgate.ec.europa.eu/odr/
Complaints may be sent to:
The Company will acknowledge receipt within 5 working days.
12. Withdrawal by the Company
The Company may withdraw from the contract if:
- the customer breaches these Terms
- false information was provided
- obligations remain unpaid
- the customer becomes insolvent
- bankruptcy or restructuring proceedings begin
Refunds, if applicable, will be made to the customer’s bank account.
13. Reviews, Ratings and Recommendations
Customer reviews and recommendations form part of the website community.
By submitting content, the user grants the Company permission to publish all or part of it in digital or public media.
14. Ordering Process
Users may:
- Add products to cart
- View or edit the cart
- Proceed to checkout
- Enter required data
- Choose payment method
- Enter coupon or promo code
- Confirm order by clicking Complete Purchase
After completion, the system displays an order number and sends confirmation by email.
The Company may contact the customer to verify information.
15. Delivery Terms
Slovenia
- Delivery cost: EUR 3.90
- Free shipping over EUR 50.00
Delivery Area
- Slovenia
- Selected EU and other countries listed during checkout
Dispatch Time
Orders placed on working days before 2:00 PM are dispatched the same day or within 4 working days.
Orders placed on weekends or holidays are dispatched on the next working day or within 4 working days.
The Company is not liable for delays caused by force majeure or circumstances beyond its control.
16. Acceptance of Goods
Customers must accept delivery within 14 days of written request.
For courier deliveries, acceptance is governed by courier service terms.
17. Coupons and Promotional Codes
- Coupons function as gift cards with unique codes
- Valid for 6 months, unless otherwise stated
- Cannot be exchanged for cash
- Multiple coupons may be used in one order
- Maximum one promotional code per order
- Promotional codes may offer discounts or gifts
- Promo codes are time-limited
18. Consumer Right of Withdrawal
Consumers may withdraw from the contract within 14 days of receiving goods without giving a reason.
Exceptions apply to sealed goods unsuitable for return due to hygiene or health reasons once opened (e.g., cosmetics).
Withdrawal requests may be sent to:
Returned goods must be sent within 14 days.
Refunds are made within 14 days, but may be withheld until goods are returned or proof of shipment is provided.
Return shipping costs are borne by the consumer.
19. Product Conformity
The Company is liable for product non-conformity existing at the time of delivery.
Products conform when they:
- match description, quantity, quality, and functionality
- are fit for agreed purpose
- include accessories and instructions
- receive agreed updates
Rights related to conformity are governed by Articles 71 onward of the Consumer Protection Act (ZVPot-1).
Final Provision
These General Terms are valid from 29 February 2024 until revoked or replaced by new General Terms of INDYBEAUTY d.o.o.
